HOW DO I KNOW THAT MY ORDER HAS BEEN SENT?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping, tracking is not available.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us at firstname.lastname@example.org
CAN I CANCEL MY ORDER?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
HAS COVID AFFECTED DELIVERY TIMES?
Shipping time varies by location and product. Please see the actual delivery time on each product page. Our shipping times for an average order at the moment are 30-45 calendar days due to the global supply chain delays. On certain products shipping times may take a little longer.
WHAT IS BUYER PROTECTION?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
WILL THE PACKAGING BE DISCREET?
Under normal circumstances every item is discreetly packaged. However your country's customs officials may apply a customs label to a package that may indicate more information about the contents. These are usually very general description. We cannot control these situations.
WHAT WILL SHOW ON MY BANK STATEMENT?
If you paid by credit card, your card statement will show "HFC Online" followed by a phone number. We make every effort to remain discreet.
WHO IS RESPONSIBLE FOR CUSTOMS FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
DO YOU OFFER REFUNDS?
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our customer support (email@example.com) and we will do our best to help you out! We want you to be happy with your purchase.
Our refund policy lasts for 30 days. If 30 days have gone by since your delivery. Unfortunately, we can’t offer you a refund or exchange.